{"id":8084,"date":"2025-03-27T18:17:40","date_gmt":"2025-03-27T18:17:40","guid":{"rendered":"https:\/\/agencecarrieres.ca\/?post_type=job_listing&#038;p=8084"},"modified":"2025-03-27T18:20:03","modified_gmt":"2025-03-27T18:20:03","slug":"position-796_coordinator-service-department","status":"publish","type":"job_listing","link":"https:\/\/agencecarrieres.ca\/en\/job\/position-796_coordinator-service-department\/","title":{"rendered":"Position # 796_Coordinator &#8211; Service Department"},"content":{"rendered":"<ul>\n<li>Brossard, QC<\/li>\n<li>Salary from $65,000 to $70,000 \/ year<\/li>\n<li>Benefits after 03 months<\/li>\n<\/ul>\n<p><strong>SUMMARY<\/strong><\/p>\n<p>Our client, a company specializing in the sale, installation and repair of heavy-duty garage equipment for over 35 years, is looking for a COORDINATOR for its SERVICE DEPARTMENT.<\/p>\n<p><strong>DESCRIPTION<\/strong><\/p>\n<p>The coordinator will be responsible for scheduling service technicians. Take incoming calls from customers and identify their need for service calls. Create work orders &amp; quotations. Follow-up on customer calls, administrative projects, ensure health\/safety cohesion with customers and all other administrative tasks to assist in the smooth planning of the service department.<\/p>\n<p><strong>More specifically, your duties will include<\/strong><\/p>\n<ul>\n<li>Schedule technicians<\/li>\n<li>Schedule with customers<\/li>\n<li>Support operations<\/li>\n<li>Take service calls &amp; all service-related requests from customers<\/li>\n<li>Maintain up-to-date service software &amp; equipment sheets<\/li>\n<li>Complete &amp; send warranty claims to manufacturer.<\/li>\n<li>Optimize daytime operations and manage assignment changes as needed<\/li>\n<li>Communicate effectively with technicians, suppliers and customers<\/li>\n<li>Follow up on problems, changes and modifications to operations.<\/li>\n<li>Sends work orders &amp; quotations.<\/li>\n<li>Follow-up with customers following interventions *(inspections, maintenance, service calls).<\/li>\n<li>Effectively resolve all issues impacting customer service.<\/li>\n<li>Assist in project administrative follow-up<\/li>\n<li>All other related tasks<\/li>\n<\/ul>\n<p><strong>DESIRED PROFILE<\/strong><\/p>\n<ul>\n<li>3 years&#8217; experience in a management\/administration\/coordination position for a service team or department<\/li>\n<li>Electromechanical \/ mechanical experience (Asset)<\/li>\n<li>DES, DEP, DEC, or other relevant studies<\/li>\n<li>Bilingual (a must!)<\/li>\n<li>Resourcefulness, autonomy and attention to detail (key to the position)<\/li>\n<li>Experience with the Office suite and Quickbooks (Asset)<\/li>\n<li>Organized &amp; good sense of priorities<\/li>\n<\/ul>\n<p><strong>OUR CLIENT OFFERS :<\/strong><\/p>\n<ul>\n<li>Mentoring and training for the first few months of work if required<\/li>\n<li>Salary between 65000$ &amp; 70000$\/year depending on experience<\/li>\n<li>Possibility of performance bonus<\/li>\n<li>Face-to-face position with possibility of telecommuting (1 day per week)<\/li>\n<li>Flexible weekday schedule (7am to 1530pm ideally)<\/li>\n<li>3 to 4 weeks vacation<\/li>\n<li>Group benefits program after 03 months (50% paid by employer)<\/li>\n<\/ul>\n","protected":false},"author":5,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"Brossard, Qc","_application":"roger@agencecarrieres.ca","_company_name":"","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"class_list":["post-8084","job_listing","type-job_listing","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/agencecarrieres.ca\/en\/wp-json\/wp\/v2\/job-listings\/8084","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/agencecarrieres.ca\/en\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/agencecarrieres.ca\/en\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/agencecarrieres.ca\/en\/wp-json\/wp\/v2\/users\/5"}],"version-history":[{"count":1,"href":"https:\/\/agencecarrieres.ca\/en\/wp-json\/wp\/v2\/job-listings\/8084\/revisions"}],"predecessor-version":[{"id":8085,"href":"https:\/\/agencecarrieres.ca\/en\/wp-json\/wp\/v2\/job-listings\/8084\/revisions\/8085"}],"wp:attachment":[{"href":"https:\/\/agencecarrieres.ca\/en\/wp-json\/wp\/v2\/media?parent=8084"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}