Summary
The Parts Clerk reports to the Parts Manager. His/her primary mandate is to assist the Parts Manager in the execution of his/her duties. He/she will also be responsible for providing support to the Parts Manager, as well as performing front-line customer service tasks.
Responsibilities
– Provide customer service at the parts counter
– Answer the phone for parts calls
– Prepare customer orders including related documents
– Prepare parts for mechanics’ work orders on the road
– Process parts requisition orders
– Assist in the preparation of parts on garage work orders
– Work closely with service and administration departments
– Operate forklift to receive orders as required
– Assist in the year-end inventory process in collaboration with the team
– Assist in the receipt and dispatch of customer orders (GLS – UPS – FedEx – Other) as required.
– Keep work area tidy and free of clutter
– Apply health & safety regulations
– Participate in workplace improvements
Qualifications
– D.E.S or equivalent
– 2 years’ experience in customer service
– Parts clerk experience mandatory (heavy machinery an asset)
– Excellent computer skills
– Knowledge of Office suite
– Knowledge of Acomba software
– Knowledge of Servex (an asset)
– Perfect command of French and English
– Ability to work as part of a team
– Excellent interpersonal skills