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  • Brossard, QC
  • Salary from $65,000 to $70,000 / year
  • Benefits after 03 months

SUMMARY

Our client, a company specializing in the sale, installation and repair of heavy-duty garage equipment for over 35 years, is looking for a COORDINATOR for its SERVICE DEPARTMENT.

DESCRIPTION

The coordinator will be responsible for scheduling service technicians. Take incoming calls from customers and identify their need for service calls. Create work orders & quotations. Follow-up on customer calls, administrative projects, ensure health/safety cohesion with customers and all other administrative tasks to assist in the smooth planning of the service department.

More specifically, your duties will include

  • Schedule technicians
  • Schedule with customers
  • Support operations
  • Take service calls & all service-related requests from customers
  • Maintain up-to-date service software & equipment sheets
  • Complete & send warranty claims to manufacturer.
  • Optimize daytime operations and manage assignment changes as needed
  • Communicate effectively with technicians, suppliers and customers
  • Follow up on problems, changes and modifications to operations.
  • Sends work orders & quotations.
  • Follow-up with customers following interventions *(inspections, maintenance, service calls).
  • Effectively resolve all issues impacting customer service.
  • Assist in project administrative follow-up
  • All other related tasks

DESIRED PROFILE

  • 3 years’ experience in a management/administration/coordination position for a service team or department
  • Electromechanical / mechanical experience (Asset)
  • DES, DEP, DEC, or other relevant studies
  • Bilingual (a must!)
  • Resourcefulness, autonomy and attention to detail (key to the position)
  • Experience with the Office suite and Quickbooks (Asset)
  • Organized & good sense of priorities

OUR CLIENT OFFERS :

  • Mentoring and training for the first few months of work if required
  • Salary between 65000$ & 70000$/year depending on experience
  • Possibility of performance bonus
  • Face-to-face position with possibility of telecommuting (1 day per week)
  • Flexible weekday schedule (7am to 1530pm ideally)
  • 3 to 4 weeks vacation
  • Group benefits program after 03 months (50% paid by employer)
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