#️⃣ Ref. 872 | 📍 Montreal | 🏢 Permanent
📆 Start date: As soon as possible
💵 Compensation: $55,000 – $62,500 + commissions & bonuses
About the Company
A well-established Quebec-based manufacturer with over 75 years of history, specializing in custom industrial products recognized across North America for their reliability, performance, and durability. This is a structured, collaborative organization committed to long-term success.
Role Overview
You act as the central point of contact for customers, ensuring accurate, professional, and timely responses while coordinating with internal teams to deliver a seamless client experience.
Key Responsibilities
📞 Handle customer and distributor inquiries (phone & email)
📑 Prepare and validate quotations with the sales team
🔄 Conduct follow-ups to advance files and close opportunities
📦 Process orders and track deliveries, timelines, and logistics
🛠 Provide after-sales support (returns, credits, customer satisfaction)
🤝 Build trust-based relationships with customers and partners
💡 Identify complementary product opportunities when applicable
🔁 Share customer feedback with internal teams to improve processes
Profile & Qualifications
✔️ 2+ years of customer service experience
✔️ Comfortable in B2B / industrial environments (strong asset)
✔️ Bilingual (English/French) – written & spoken
✔️ Strong organizational skills and attention to detail
✔️ Clear, structured, and professional communication style
✔️ Comfortable in a structured, calm, and collaborative workplace
Working Conditions
🕒 Monday to Friday, 8 AM – 5 PM
🏢 100% on-site
🚗 Free parking or metro-accessible (St-Michel)
⚖️ Permanent, stable, long-term role
🤝 Professional, respectful, and collaborative environment
Compensation & Benefits
💰 Base salary: $55,000 – $62,500 (based on experience)
💸 Commissions: Up to approx. $4,000/year + quarterly bonuses (~$1,000 each)
🛡 Group insurance
📈 Retirement plan (RRSP)
🏭 Stable, reputable, and long-established organization
✨ Work environment combining professionalism & good team spirit
Why This Role Stands Out
• Clear, structured responsibilities
• Recognized, high-quality products
• Stable and reputable employer
• Healthy, respectful, long-term environment